Shipping Policy
Performance Data Systems
23 Spectrum Pointe Drive, Suite 208
Lake Forest, CA 92630
Phone: (949) 652-6300
Email: support@racepds.com
Last Updated: August 19, 2026
At Performance Data Systems (PDS), we understand that getting your data acquisition equipment when you need it matters. We work to process and ship orders promptly, provide clear shipping information, and keep you informed along the way.
Order Processing
Orders are generally processed during normal business hours, Monday through Friday, excluding major U.S. holidays.
Most in-stock orders are processed within 1–2 business days after the order is placed and payment is successfully authorized.
Orders containing products that are temporarily out of stock, made to order, or otherwise require additional processing may take longer. If there is an unexpected delay, we will make reasonable efforts to contact you with an updated estimated shipping timeframe.
Please note: Order processing time is separate from transit time.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are displayed during checkout. Delivery estimates are provided by the carrier and are not guaranteed.
Actual delivery times may vary based on:
- Shipping destination
- Carrier service levels
- Weather or other transportation disruptions
- Holidays and weekends
- Carrier delays
- Incorrect or incomplete shipping information
PDS is not responsible for carrier delays that occur after an order has been shipped.
Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation with tracking information when available.
Tracking information may take some time to become active after the package is transferred to the carrier. If tracking does not immediately show movement, please allow the carrier time to update its system.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an incorrect shipping address after placing an order, contact PDS as soon as possible at (949) 652-6300 or support@racepds.com.
We will make reasonable efforts to correct an address before the order ships, but we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.
Lost, Stolen, or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, first check with household members, neighbors, your building's receiving area, and the carrier for additional delivery information.
If the package still cannot be located, contact the carrier directly and then contact PDS so we can assist where possible.
PDS is not responsible for packages confirmed by the carrier as delivered to the shipping address provided by the customer.
Damaged Packages
If your order arrives visibly damaged, please document the condition of the package and its contents before disposing of any packaging materials.
Contact PDS at (949) 652-6300 or support@racepds.com as soon as possible with your order information and photographs of the damage.
We will work with you to determine the appropriate next steps.
Incorrect, Missing, or Incomplete Orders
If your order arrives with an incorrect, missing, or incomplete item, please contact PDS as soon as possible.
Provide your order number and a description of the issue so our customer service team can review the shipment and help resolve the problem.
International Shipping
If international shipping is offered for your order, the customer is responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary significantly due to customs processing and other factors outside PDS's control.
Shipping Restrictions
Certain products or orders may have shipping restrictions based on destination, carrier requirements, product characteristics, or applicable laws and regulations.
If we are unable to ship an order to the address provided, we will contact you regarding available options.
Order Changes & Cancellations
If you need to change or cancel an order, contact PDS as soon as possible.
We will make reasonable efforts to accommodate requests before an order enters the shipping process. Once an order has shipped, changes or cancellations may no longer be possible and may instead be subject to our return policy.
Customer Support
Questions about an order, shipping status, or delivery?
Performance Data Systems
23 Spectrum Pointe Drive, Suite 208
Lake Forest, CA 92630
Phone: (949) 652-6300
Email: support@racepds.com
Clear support. Straightforward shipping. No surprises.
This Shipping Policy is intended to provide general information about PDS shipping practices and may be updated from time to time.