Return Policy
At Performance Data Systems, we stand behind the products we build and support. If you receive a product that is defective or does not perform as intended under normal use, we want to make it right.
Clear support. Straightforward returns. No surprises.
Defective Products
Performance Data Systems accepts returns of defective products for up to six (6) months from the original date of purchase.
A product may qualify for return if it has a manufacturing defect or fails to perform as intended under normal operating conditions.
Before returning a product, please contact our support team so we can help identify the issue and determine the appropriate next step. In some cases, a problem may be resolved through troubleshooting, configuration, firmware updates, or other technical support without requiring a return.
How to Start a Return
To request a return, contact Performance Data Systems:
Phone: (949) 652-6300
Email: support@performancedatasystems.com
Please provide your order number or proof of purchase, along with a description of the issue. Our support team may also request product information, photos, test results, or other details that can help us diagnose the problem.
Please do not ship a product back without first contacting us and receiving return instructions.
Return Evaluation
Once a product is received, Performance Data Systems will inspect and test it to determine whether the issue is covered under this policy.
If the product is determined to have a qualifying defect, we will work with you on the appropriate resolution, which may include repair, replacement, or another appropriate remedy.
If the product is found to be operating normally, or the issue is caused by misuse, improper installation, modification, accident, or conditions outside normal intended use, the product may not qualify for a return under this policy.
Products Damaged or Modified After Purchase
Returns may be denied when damage or failure is caused by:
- Improper installation or wiring
- Misuse or operation outside the product's intended application
- Physical damage or accident
- Unauthorized modification or repair
- Damage caused by incorrect voltage, wiring, or connections
- Installation or use contrary to PDS instructions
Because PDS products are used in demanding motorsports environments, proper installation and configuration are especially important.
Before You Ship
To help us process your return as quickly as possible, please include the return authorization information provided by our support team and securely package the product to prevent additional damage during shipping.
Performance Data Systems is not responsible for damage that occurs because a product is inadequately packaged for return shipment.
Questions About a Return?
We're here to help. If you believe your PDS product is defective, contact us before sending it back. Our support team will help troubleshoot the issue and guide you through the return process.
Performance Data Systems
(949) 652-6300
support@performancedatasystems.com